Grievance Redressal Mechanism
We believe in complete transparency and fair treatment. If you have a concern, our multi-level structured escalation pathway is engineered to resolve it swiftly.
How Complaints Are Handled
At RB Credits, customer delight is our ultimate target. However, if a loophole occurs or your experience falls short of expectations, we have instituted a structured, legally sound grievance redressal channel to step in immediately.
Our policy follows a 4-Tier escalation logic, giving you the power to scale up your ticket to senior-most administrators and executive bodies if lower levels do not deliver satisfactory conclusions.
Step-by-Step Grievance Matrix
Follow our structured workflow protocol. If you are not satisfied with a level's resolution, immediately escalate to the next tier.
Customer Care Executive / Branch Manager
Nodal Officer (Grievance Redressal Officer)
Principal Nodal Officer / Designated Senior Officer
OR Not Satisfied?
RBI Ombudsman Statutory Redressal
Key Principles of Grievance Redressal
- **Fair Examination:** Every ticket registered will be audited neutrally based on transaction histories, call records, and systemic log files.
- **Zero Charges:** Filing complaints or escalating to internal Nodal Officers is a 100% free institutional facility.
- **Compliance Integrity:** Our response timelines comply strictly with RBI Scale-Based Regulation directives.
